Bill Strong brings over 40 years of experience in the water utilities sector, with a strong track record in project management, leadership development, and technology integration. A former Assistant Commissioner for the Cleveland Water Department, he led training and operations across Meter Reading, Billing, Customer Service, and Sales. He also chaired the Ohio AWWA Customer Service Committee, mentoring managers statewide. Bill has managed major AMR projects and worked with agencies like NEORSD and GLWA to implement technology and operational improvements. Known for aligning teams with long-term goals and driving efficiency through change management, Bill is a respected leader in utility modernization and workforce development.